Dialing errors

You may encounter error messages when trying dialing into Netscape service. Use the following list to locate the error message and identify a possible solution. You can also click an error message number on the left.

602

The port may be in use by another device or application, such as fax software or an Internet Service Provider (ISP).

Solution
Please exit the other program or restart Windows to free the port. If that doesn't work, reboot your computer to free the port -- turn your computer off, wait a minute, then turn it back on. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.

608

The device does not exist.

Solution
Netscape was unable to detect your modem or other connection device. Please check that the modem cable is secure. If the problem persists, contact a hardware service technician. If you changed your connection configuration recently, try rebooting your computer to make sure the new settings take effect - turn off your computer, wait a minute, then turn it back on and try again. If that does not work, and you feel confident enough with your system, check your configuration. Delete the current configuration and re-create it. If the problem persists, refer to a qualified technician.

619

The port is disconnected.

Solution
Netscape was unable to detect your modem or other connection device. There are several possible reasons. The remote computer might be busy. Wait a few minutes and try again.If you are making several calls in a row, it's possible your modem did not hang up completely from the last call. Wait a minute and try again. If you still can't place the call, check and make sure your modem cable is securely attached. If that's OK, troubleshoot your modem. If the problem persists, refer to a qualified technician.

630

The port was disconnected due to hardware failure.

Solution
A communication port hardware error has occurred. Try rebooting your computer - turn it off, wait for 30 seconds, then turn it back on and re-try the connection. If the problem persists and you are unsure of what to do, contact a qualified technician. If you think you are capable of solving the problem, remove any modem init strings (make note of the init strings you remove), then try again. If two modems are installed, create a new connection using the second modem and try again.

631

The port was disconnected by the user.

Solution
Please check that the modem cable and the modem power cord ar secure. If the problem persists, contact a hardware service technician. Try to make the call a second time. It's possible the connection was broken accidentally. If that doesn't work, check the modem cable and the modem power cord and make sure they are securely attached to your computer and the phone jack. If that doesn't work, reboot your computer - turn it off, wait 30 seconds, then turn it back on again. If the problem persists, contact a qualified technician. [

634

Cannot register your computer on the remote network.

Solution
The Remote Access server was unable to register your computer's name on the network. Contact your System Administrator.

635

Unknown error.

Solution
The remote computer is having a problem registering the name of your computer on the network. Typically this occurs when the address you want to use is already in use by another computer. You can try to reboot your computer - turn it off, wait for 30 seconds, then turn it back on again. If you know how to check your hardware configuration, check to make sure the settings are correct. If that doesn't work, reinstall your TCP/IP. If the problem persists, refer to a qualified technician.

647

The account is disabled.

Solution
The account is disabled. SolutionYour account is disabled. This could be due to several reasons, including repeated failed attempts to log on, or your account has been canceled. Please contact Customer Service.

650

The Remote Access server is not responding.

Solution
One of several problems could have occurred. The phone line may be too noisy, or your modem failed to connect correctly. Your modem may not be compatible with your operating system. If you have connected before, this is probably not the problem. Check your modem cable and make sure it is securely attached. Your authentication settings might be incorrect. Check your system administrator if you have one. Check your modem settings. Make sure your software and modem hardware compression are turned off. Uncheck the Flow Control setting in the modem configuration. Make sure that Error Control is selected. Make sure Only connect at this speed is not checked. If the login process gets to the point of verifying your user name and password, check your call-in number. If none of this works, try to reinstall your TCP/IP. If the problem persists, refer to a qualified technician.

651

Your modem or other connecting device has reported an error.

Solution
Your modem (or other connecting device) has reported an error.SolutionPlease make sure that the modem is connected to the phone lines correctly. Check that the modem cable and the modem power cord are secured in the correct location. The port may be in use by another device or another application, such as fax software or an Internet Service Provider. Please exit that program or re-you're your computer to stop the program. Turn off your computer, wait a minute, then turn it back on. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.

652

Unrecognized response from the device.

Solution
Please make sure that the modem is connected to the phone lines correctly, and check that the modem cable and the modem power cord are secured in the correct location. If that doesn't solve the problem, try connecting at a slower speed. If the problem persists, contact a hardware service technician.

666

Your modem (or other connecting device) is not functioning.

Solution
Please make sure that the modem is connected to the phone lines correctly, and check that the modem cable and the modem power cord are securely attached to the correct locations. If that doesn't work, reboot your computer - turn it off, wait 30 seconds, then turn it back on again. Check Dial Up Network and make sure that Dial up Networking is installed. If you still can't connect, and you feel confident enough, run a modem diagnostics program to check your modem. If that doesn't work, refer to a qualified technician.

676

The line is busy.

Solution
Check to make sure the phone number is correct. If the phone number is correct, try dialing the phone number rusing your handset, and make sure you hear a modem tone from the other end. Try connecting again using your computer. The dialer on the server should dial the next number stored in your dial location. If only one number is stored for your location, you will see the message: The number dialed is not answering. If you still cannot connect, troubleshoot your modem. Check your dialing properties. If the login process gets to the point of verifying your user name and password, then change your POP number and use a different setting. If that doesn't work, reinstall TCP/IP. If that doesn't work, refer to a qualified technician.

678

There is no answer. The connection did not complete.

Solution
Try one of the following:§	Check to make sure the phone number is correct. If the phone number is correct, try dialing the phone number rusing your handset, and make sure you hear a modem tone from the other end. §	Try connecting again using your computer. The dialer on the server should dial the next number stored in your dial location. If only one number is stored for your location, you will see the message: The number dialed is not answering. If you still cannot connect, troubleshoot your modem. Check your dialing properties. If the login process gets to the point of verifying your user name and password, then change your POP number and use a different setting. If that doesn't work, reinstall TCP/IP. If that doesn't work, refer to a qualified technician.

679

Cannot detect carrier.

Solution
Please check that the modem cable and the modem power cord and make sure they are securely attached. If that doesn't solve the problem, check your dialing properties. First, make sure you are dialing the correct number. If the problem persists, check to make sure you are using any necessary prefixes, such as 9 to get out of company phone system or a 1 if you are dialing long distance. If the problem persists, refer to a qualified technician.

680

There is no dial tone.

Solution
The modem has reported that there is no dial tone. Please make sure the phone line is properly plugged into your modem and the wall jack, and make sure the phones that utilize this line are not off the hook. Re-boot the computer. Try the connection again. Check to see if there a dial tone by plugging in a handset on the line. Do you have any features that would change the dial tone sound, such as voice mail or a fax macihne? If so, connect or disable the devices. Add commas before the phone number you are dialing. If the problem persists, refer to a qualified technician.

681

General error reported by device.

Solution
An unknown error has occurred. Try restarting your computer. If the problem persists, contact a hardware service technician.

691

Access denied because username and/or password is invalid on the domain.

Solution
Verify your password. Check your user name and password. Remember that they are case sensitive. Make sure you have entered the correct email address. If you are working with Windows 95, Windows 98 or Windows ME, rename the .pwl files, then try again. If the problem persists, refer to a qualified technician.

692

Hardware failure in port or attached device.

Solution
A communication port hardware error has occurred. Try restarting your computer. If the problem persists, contact a hardware service technician.

708

The account has expired.

Solution
Your account has been canceled or there is a problem with your account. Please contact Customer Service.

718

PPP timeout

Solution
Netscape was unable to detect your modem or other connection device. Please check that your modem cable is securely attached. Change the number you use to dial Netscape. Create a new connection and try again. If the problem persists, refer to a qualified technician.

740

Invalid TAPI configuration.

Solution
There appears to be an invalid TAPI configuration. Try restarting your computer. If the problem persists, contact a hardware service technician.

775

The call was blocked by the remote computer.

Solution
Your account has been canceled or there is a problem with your account. Please contact Customer Service. If you think the problem is in your computer and not with your account, first check your dial-up settings. Next check your dialing properties, such as call waiting and voice mail. Make sure they aren't blocking your call. It's possible the call could not be connected because the destination has invoked the Do Not Disturb feature.

777

The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order.

Solution
The dialer should dial the next number stored it in the user's dial location. If only one number is stored for that location, you should see the following message: The number dialed is not answering. The port may be in use by another device or another application, such as fax software or an Internet Service Provider. Please exit that program or restart Windows to free the port. If that doesn't work, reboot your system and try again. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.

797

A connection to the remote computer could not be established because the modem was not found or was busy.

Solution
The connection failed because the modem or another connecting device was not found. Please make sure that the modem or connecting device is installed. Check that the modem cable and the modem power cord are securely attached to your computer and the phone jack. The port may be in use by another device or another application, such as fax software or an Internet Service Provider. Please exit that program or restart Windows to free the port. If that doesn't work, reboot your system and try again. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.

Also see

Using help

Connecting to Netscape

Customer service

Accessibility


602		The port may be in use by another device or application, such as fax software or an Internet Service Provider (ISP). Solution Please exit the other program or restart Windows to free the port. If that doesn't work, reboot your computer to free the port -- turn your computer off, wait a minute, then turn it back on. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.
608		The device does not exist. Solution Netscape was unable to detect your modem or other connection device. Please check that the modem cable is secure. If the problem persists, contact a hardware service technician. If you changed your connection configuration recently, try rebooting your computer to make sure the new settings take effect - turn off your computer, wait a minute, then turn it back on and try again. If that does not work, and you feel confident enough with your system, check your configuration. Delete the current configuration and re-create it. If the problem persists, refer to a qualified technician.
619		The port is disconnected. Solution Netscape was unable to detect your modem or other connection device. There are several possible reasons. The remote computer might be busy. Wait a few minutes and try again.If you are making several calls in a row, it's possible your modem did not hang up completely from the last call. Wait a minute and try again. If you still can't place the call, check and make sure your modem cable is securely attached. If that's OK, troubleshoot your modem. If the problem persists, refer to a qualified technician.
630		The port was disconnected due to hardware failure. Solution A communication port hardware error has occurred. Try rebooting your computer - turn it off, wait for 30 seconds, then turn it back on and re-try the connection. If the problem persists and you are unsure of what to do, contact a qualified technician. If you think you are capable of solving the problem, remove any modem init strings (make note of the init strings you remove), then try again. If two modems are installed, create a new connection using the second modem and try again.
631		The port was disconnected by the user. Solution Please check that the modem cable and the modem power cord ar secure. If the problem persists, contact a hardware service technician. Try to make the call a second time. It's possible the connection was broken accidentally. If that doesn't work, check the modem cable and the modem power cord and make sure they are securely attached to your computer and the phone jack. If that doesn't work, reboot your computer - turn it off, wait 30 seconds, then turn it back on again. If the problem persists, contact a qualified technician. [
634		Cannot register your computer on the remote network. Solution The Remote Access server was unable to register your computer's name on the network. Contact your System Administrator.
635		Unknown error. Solution The remote computer is having a problem registering the name of your computer on the network. Typically this occurs when the address you want to use is already in use by another computer. You can try to reboot your computer - turn it off, wait for 30 seconds, then turn it back on again. If you know how to check your hardware configuration, check to make sure the settings are correct. If that doesn't work, reinstall your TCP/IP. If the problem persists, refer to a qualified technician.
647		The account is disabled. Solution The account is disabled. SolutionYour account is disabled. This could be due to several reasons, including repeated failed attempts to log on, or your account has been canceled. Please contact Customer Service.
650		The Remote Access server is not responding. Solution One of several problems could have occurred. The phone line may be too noisy, or your modem failed to connect correctly. Your modem may not be compatible with your operating system. If you have connected before, this is probably not the problem. Check your modem cable and make sure it is securely attached. Your authentication settings might be incorrect. Check your system administrator if you have one. Check your modem settings. Make sure your software and modem hardware compression are turned off. Uncheck the Flow Control setting in the modem configuration. Make sure that Error Control is selected. Make sure Only connect at this speed is not checked. If the login process gets to the point of verifying your user name and password, check your call-in number. If none of this works, try to reinstall your TCP/IP. If the problem persists, refer to a qualified technician.
651		Your modem or other connecting device has reported an error. Solution Your modem (or other connecting device) has reported an error.SolutionPlease make sure that the modem is connected to the phone lines correctly. Check that the modem cable and the modem power cord are secured in the correct location. The port may be in use by another device or another application, such as fax software or an Internet Service Provider. Please exit that program or re-you're your computer to stop the program. Turn off your computer, wait a minute, then turn it back on. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.
652		Unrecognized response from the device. Solution Please make sure that the modem is connected to the phone lines correctly, and check that the modem cable and the modem power cord are secured in the correct location. If that doesn't solve the problem, try connecting at a slower speed. If the problem persists, contact a hardware service technician.
666		Your modem (or other connecting device) is not functioning. Solution Please make sure that the modem is connected to the phone lines correctly, and check that the modem cable and the modem power cord are securely attached to the correct locations. If that doesn't work, reboot your computer - turn it off, wait 30 seconds, then turn it back on again. Check Dial Up Network and make sure that Dial up Networking is installed. If you still can't connect, and you feel confident enough, run a modem diagnostics program to check your modem. If that doesn't work, refer to a qualified technician.
676		The line is busy. Solution Check to make sure the phone number is correct. If the phone number is correct, try dialing the phone number rusing your handset, and make sure you hear a modem tone from the other end. Try connecting again using your computer. The dialer on the server should dial the next number stored in your dial location. If only one number is stored for your location, you will see the message: The number dialed is not answering. If you still cannot connect, troubleshoot your modem. Check your dialing properties. If the login process gets to the point of verifying your user name and password, then change your POP number and use a different setting. If that doesn't work, reinstall TCP/IP. If that doesn't work, refer to a qualified technician.
678		There is no answer. The connection did not complete. Solution Try one of the following:§ Check to make sure the phone number is correct. If the phone number is correct, try dialing the phone number rusing your handset, and make sure you hear a modem tone from the other end. § Try connecting again using your computer. The dialer on the server should dial the next number stored in your dial location. If only one number is stored for your location, you will see the message: The number dialed is not answering. If you still cannot connect, troubleshoot your modem. Check your dialing properties. If the login process gets to the point of verifying your user name and password, then change your POP number and use a different setting. If that doesn't work, reinstall TCP/IP. If that doesn't work, refer to a qualified technician.
679		Cannot detect carrier. Solution Please check that the modem cable and the modem power cord and make sure they are securely attached. If that doesn't solve the problem, check your dialing properties. First, make sure you are dialing the correct number. If the problem persists, check to make sure you are using any necessary prefixes, such as 9 to get out of company phone system or a 1 if you are dialing long distance. If the problem persists, refer to a qualified technician.
680		There is no dial tone. Solution The modem has reported that there is no dial tone. Please make sure the phone line is properly plugged into your modem and the wall jack, and make sure the phones that utilize this line are not off the hook. Re-boot the computer. Try the connection again. Check to see if there a dial tone by plugging in a handset on the line. Do you have any features that would change the dial tone sound, such as voice mail or a fax macihne? If so, connect or disable the devices. Add commas before the phone number you are dialing. If the problem persists, refer to a qualified technician.
681		General error reported by device. Solution An unknown error has occurred. Try restarting your computer. If the problem persists, contact a hardware service technician.
691		Access denied because username and/or password is invalid on the domain. Solution Verify your password. Check your user name and password. Remember that they are case sensitive. Make sure you have entered the correct email address. If you are working with Windows 95, Windows 98 or Windows ME, rename the .pwl files, then try again. If the problem persists, refer to a qualified technician.
692		Hardware failure in port or attached device. Solution A communication port hardware error has occurred. Try restarting your computer. If the problem persists, contact a hardware service technician.
708		The account has expired. Solution Your account has been canceled or there is a problem with your account. Please contact Customer Service.
718		PPP timeout Solution Netscape was unable to detect your modem or other connection device. Please check that your modem cable is securely attached. Change the number you use to dial Netscape. Create a new connection and try again. If the problem persists, refer to a qualified technician.
740		Invalid TAPI configuration. Solution There appears to be an invalid TAPI configuration. Try restarting your computer. If the problem persists, contact a hardware service technician.
775		The call was blocked by the remote computer. Solution Your account has been canceled or there is a problem with your account. Please contact Customer Service. If you think the problem is in your computer and not with your account, first check your dial-up settings. Next check your dialing properties, such as call waiting and voice mail. Make sure they aren't blocking your call. It's possible the call could not be connected because the destination has invoked the Do Not Disturb feature.
777		The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order. Solution The dialer should dial the next number stored it in the user's dial location. If only one number is stored for that location, you should see the following message: The number dialed is not answering. The port may be in use by another device or another application, such as fax software or an Internet Service Provider. Please exit that program or restart Windows to free the port. If that doesn't work, reboot your system and try again. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.
797		A connection to the remote computer could not be established because the modem was not found or was busy. Solution The connection failed because the modem or another connecting device was not found. Please make sure that the modem or connecting device is installed. Check that the modem cable and the modem power cord are securely attached to your computer and the phone jack. The port may be in use by another device or another application, such as fax software or an Internet Service Provider. Please exit that program or restart Windows to free the port. If that doesn't work, reboot your system and try again. If that doesn't work, and you feel confident in locating and modifying init strings in your computer, add the init string atz to your modem and reboot your computer. If that doesn't work, remove the atz init string and refer to a qualified technician.